Cloud-based integrated enterprise service desk company Samanage (pronounced: sah-manage, not sah-mon-zhuh) has announced the close of $16 million in Series B funding to support the company’s growth.
MILESTONE: This funding is the largest private funding round in the IT service management industry in the past three years.
“Samanage has evolved from an emerging player to an innovative leader in the enterprise service desk software space,” said Lluis Pedragosa, Marker, LLC. “The vision of the company combined with its agile product development and exceptional customer experience are just some of the key differentiators Samanage brings to the market. It stands out from the crowd and we look forward to the partnership as they continue to disrupt the ITSM landscape.”
Triple digit happiness
The new funding comes on the heels of the company closing their third consecutive year of triple digit growth. Customers of the enterprise service desk cloud software solution nearly doubled in 2014 and now span 52 countries.
The company “claims” it is on track to deliver similar performance in 2015.
“We are excited about the next growth stage for Samanage and our continued path to capitalize on the opportunity in the mid-market and enterprise Service Management industry,“ said Doron Gordon, Founder & CEO, Samanage. “This funding recognizes the hard work and amazing determination of the Samanage team to deliver a new type of software experience, one that is absolutely focused on making our customers successful by building software that they love to use.”
Real substance here?
The company’s expansion is more than just headcount and bricks and mortar. Earlier this year, Samanage introduced the enterprise service desk designed to help customers gain value from an easy-to-use service management solution across the organization.
Measure & benchmark, repeat to fade…
The company also announced its launch of the industry’s first real-time service performance benchmarking solution for service organizations to measure and benchmark their performance against their peers, and identify opportunities to improve service levels.
“When we set out to build Samanage we wanted to create beautiful software that people love to use. Samanage was originally designed for the busy IT professional who needed a modern way of managing their service relationships,” said Gordon. “The superior user interface and highly configurable functionality has customers using Samanage across many areas of the organization including Human Resources, Facilities, Finance, Marketing and more. It is becoming the solution of choice for managing service interactions across the enterprise.”
The new funding will be used to scale engineering and customer facing teams, including expansion of the North American sales and customer success teams as well as a global expansion to EMEA and Asia Pacific.
Samanage is enterprise service desk software is instantly deployed and continuously updated in the cloud.