Category Archives: ITSM

FrontRange & Lumension Merge To Form Heat, Not LumeRange Or FrontMension

FrontRange and Lumension have merged and the new firm will be called Heat Software. Company names are important of course so the possibility of LumeRange or FrontMension will have presumable been tabled past the corporate spin doctors. While the potentially amusing FrontMension … Continue reading

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Iron Man For ITSM: Marval Shines Silver & Gold

Marval’s integrated IT Service Management (ITSM) software solution MSM v12, has been endorsed by AXELOS under the ITIL Software Scheme as “ITIL process compliant” to both gold and silver levels. Marval has been able to demonstrate against the strict criteria … Continue reading

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More Fun Than Disney, TOPdesk Opens In Orlando

ITSM company TOPdesk has opened a branch in Orlando, Florida, as part of its continuing global expansion efforts. The firm claims it has “long served” US-based clients in both mid-market and enterprise segments, without having a physical corporate presence in … Continue reading

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Cherwell Joins Microsoft Enterprise Cloud Alliance

ITSM specialist firm Cherwell Software has joined the Microsoft Enterprise Cloud Alliance. The firm insists that it has a commitment to deliver more tightly integrated solutions with System Center 2012 R2 and other Microsoft products. Buy why? Well, logically this … Continue reading

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TOPdesk Tastes Bramble (Hub) Sweetness On G-Cloud 6

TOPdesk, an international service management software company, has partnered with Bramble Hub, the organisation that connects companies with the public sector as they strive to deliver IT services to the UK Government. The firm has officially joined the UK Government Procurement Service G-Cloud … Continue reading

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FrontRange & Lumension Merge On Heat

FrontRange and Lumension,  providers of Hybrid Service Management and Unified Endpoint Management software solutions announced that the companies will merge to create Heat Software. The creation of Heat Software is being driven by Clearlake Capital Group’s (“Clearlake”) acquisition of FrontRange in combination … Continue reading

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BMC: What Is Business Service Management (BSM) Anyway?

Nobody knows why BMC is called BMC (okay it’s the founders’ initials), all we know is the company builds its reputation on developing BSM tools i.e. Business Service Management. The firm has this month announced a new version of its … Continue reading

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KPI Benchmarking Nirvana For IT Service Desks

MetricNet is teaming its IT service and support benchmarking technology with Samanage, a provider of cloud-based service desk software. The two firms have created a partnership to offer a SaaS-based real-time benchmarking solution. Integrated with the Samanage Enterprise Service Desk … Continue reading

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Ohio College Turns Up HEAT On Faculty IT

Hybrid service management company FrontRange has announced news of Dayton, Ohio-based Sinclair Community College adopting its FrontRange HEAT Cloud Service Management services. Sinclair uses HEAT to manage IT incidents and problems for 25,000 faculty, staff and students. The company says that … Continue reading

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