Category Archives: ITSM

Zelda Lord Of The Rings & The Service Desk: TOPdesk Spotlight Article

How did this article come about? We’ve become very serious in the world of ITSM so when I heard the TOPdesk mission statement of better support and happier customers I was all ears. All too often, we focus on measurements, … Continue reading

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Industry News: Taking proactivity to the next level – Nexthink Raises $40 Million Gearing up for IPO

Capital earmarked to further innovation in End-user IT Analytics and open US headquarters in Boston After an impressive best in class win for innovation as part of The ITAM Review’s Incident Management group test, Nexthink® announced it has raised $40 million … Continue reading

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Lithuania Ministry of the Interior adopts Marval MSM, ITSM

Lithuanian information technology is of good stature and impressive credentials — just in case you didn’t know. To ensure improved support for users of the Lithuanian National Schengen Information System (NSIS) and related national systems and registers, the Information Technology … Continue reading

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Microsoft Azure Marketplace Adds TOPdesk Service Management

TOPdesk service management software for IT, facilities management and eHRM help desks, is now available as a virtual machine in the Microsoft Azure marketplace. The firm says that TOPdesk helps support companywide processes and create broader organizational efficiencies by streamlining … Continue reading

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Samanage Scoops Hefty Private Funding Injection

Cloud-based integrated enterprise service desk company Samanage (pronounced: sah-manage, not sah-mon-zhuh) has announced the close of $16 million in Series B funding to support the company’s growth. The new funding is led by Marker LLC and Vintage Investment Partners, with … Continue reading

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Blum on Bomgar: Fabulously Functional Furniture Fittings

Secure remote support and access management company Bomgar has signed Julius Blum GmbH as a new customer for global tech support and managed third-party privileged access. Located in Austria, Blum specialises in the production of functional furniture fittings. Emotion for Motion The firm’s … Continue reading

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Analytics Is Dead: Long Live User-Centric Analytics

Setting the standard for a new acronym from the start, IT Operations Analytics (ITOA) company Nexthink has launched its V5.3 offering. This new release is hoped to help enterprise IT visibility by including Mac and mobile device end-user devices accessing the IT … Continue reading

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Manchester Uni Students Get New Service Desk, ITSM Top One

The University of Manchester has signed a contract to deploy LANdesk Service Desk, a cloud-based solution to help provide students, staff and researchers with a window into IT and library services. The objective here is to create access to personalised information … Continue reading

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Cherwell Software: New EMEA Veep With Sales Muscle

News updates this week all the way from Colorado Springs USA but with an EMEA twist. Cherwell Software has appointed former EasyVista executive Andrew White as GM and VP for its EMEA region. Cherwell itself is known as an IT … Continue reading

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Nacka’s ITSM yardstick: Swedish municipality gets Marval-ous

Nacka Municipality, Stockholm, Sweden, has gone live with the first phase of its implementation of MSM, an IT service management (ITSM) solution from Marval. Marval is a ‘single-source supplier’ providing integrated ITSM software tools, consultancy, accredited ITIL training and other services. … Continue reading

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