Calm down, calm down: it’s PagerDuty Incident Urgencies

Operations performance management firm PagerDuty has unveiled its Incident Urgencies product.

ewfwef3ew3 -- Image Credit: Independent

Ay ay ay, it’s an infrastructure-wide operations analytics solution ar kid — Image Credit: Independent

This software aims to allow users to centralise all IT systems within PagerDuty to get a picture of system health so that they can proactively improve performance.

A bit of an incident

PagerDuty offers a workflow engine that helps manage incidents and can classify them with the appropriate level of severity.

This product serves all IT operations models and is customisable by time of day, high or low urgency settings and the ability to postpone a notification for a later time.

The new feature allows firms to tracks all events for analytics across their infrastructure.

“The demands of today’s customer are increasingly making businesses’ infrastructure more complex, and more systems can lead to more noise for those that maintain them,” said Andrew Miklas, PagerDuty CTO and co-founder. “With Incident Urgencies, we’re solving a larger business issue so teams can proactively manage their operations, in addition to decreasing noise for IT ops pros.”

PagerDuty’s operations performance platform reliably increases the uptime of businesses’ applications, services and infrastructure. By connecting people, systems and data into a single view, PagerDuty helps all teams — from DevOps to Enterprise IT — deliver powerful visibility and improved incident resolution times.

“PagerDuty’s Incident Urgencies are absolutely essential for Counsyl’s business to run reliably,” said Chris Gilmer, director of technical operations at Counsyl. “We’re aiming to decrease excess noise and improve the team’s quality of life so they can focus on what matters — and this new feature allows us to do just that.”

About Adrian Bridgwater

Adrian Bridgwater is a freelance journalist specialising in cross platform software application development and data analytics as well as all related aspects of software engineering and project management.   Adrian is a regular writer and blogger with Computer Weekly, Forbes, The Register and others. His journalistic creed is to bring forward-thinking, impartial, technology editorial to a professional (and hobbyist) technology audience around the world. His mission is to objectively inform, educate and challenge.
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