Author Archives: Vawns Murphy

About Vawns Murphy

Irish mum of 3. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, SAM, PRINCE2 and Microsoft. Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the "How to do CCRM" book. Reviewer for the Service Transition ITIL 3 2011 publication. When not being pelted with brightly coloured balls in name of ITIL, I am a senior ITSM analyst for Enterprise Opinions.

Industry News: Eracent Appoints New President and Head of Sales

Eracent, a leading provider of IT Asset Management and Software Asset Management solutions, has announced two significant changes to its senior management team. William Choppa has been promoted to President and added to the Board of Directors, and Scott Van … Continue reading

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Zelda Lord Of The Rings & The Service Desk: TOPdesk Spotlight Article

How did this article come about? We’ve become very serious in the world of ITSM so when I heard the TOPdesk mission statement of better support and happier customers I was all ears. All too often, we focus on measurements, … Continue reading

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Industry News: Taking proactivity to the next level – Nexthink Raises $40 Million Gearing up for IPO

Capital earmarked to further innovation in End-user IT Analytics and open US headquarters in Boston After an impressive best in class win for innovation as part of The ITAM Review’s Incident Management group test, Nexthink® announced it has raised $40 million … Continue reading

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