The numerically named 3scale has released enhanced engagement metrics for APIs, applications and developer activity to give API program managers better visibility into their API program traffic, developer engagement, customer service and upgrade situations.
The Dashboard, part of the Admin Portal, gives API providers quick and central visibility into opportunities or issues with their APIs in terms of traffic and customer engagement.
The Dashboard is available now on all 3scale API Management Platform plans, from free through enterprise.
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The firm reminds us that APIs have fast become a critical element of modern business, directly influencing customer success, stickiness and revenues for many companies. As this business value increases, API programs require increasingly detailed levels of insight into which applications, customers and partners are succeeding with the API, and those that need help.
3scale’s new Dashboard features include:
Daily Signups: A graphic display of daily and total signups over 30 days and percentage progression compared to the previous 30 days.
Potential Upgrades: Shows accounts that have exceeded usage limits for the period who should be contacted for upgrade to a higher plan.
Daily API Hits: Displays the number of daily and total API hits or calls to the API over 30 days and percentage progression compared to the previous 30 days.
Top Applications: Displays top applications based on total traffic for the last 30 days.
Latest Messages Stream: Displays all system notifications and messages.
“APIs are becoming the primary business interface for many organizations across use cases, and it’s critical that API managers have complete control and visibility,” said Steven Willmott, CEO of 3scale. “These metrics are incredibly valuable for API program managers and owners, project and partner managers – and even sales teams – to ensure API adoption is increasing, customers are happy and upgrade opportunities are identified.”
3scale account administrators determine which internal members see data based on roles/permissions in their particular product configuration. Single-user accounts and account admin/program managers see all the data features.